Frequently Asked Questions
MY ACCOUNT AND LOGIN.
What is my account?
My account allows you complete control over your transactions at Kara.com.ng, You will need to register to have an account. You can manage all personal data like address, phone numbers, emails ids, change your password and track the status of your orders.
How do I register?
Kindly click on the account tab located at the top right end of our homepage.A screen pops up will ask you to login if you have already registered with us or create an account if you are a new customer. Once you click on create account, you will be required to fill in some personal information. After updating the required fields, click on submit tab to create your account.
Is it important for me to sign up before I buy anything on KARA.COM.NG?
Not at all, you can make a purchase without having to sign up. But signing up will make it easier for you while making a subsequent order
ORDERS, SHIPPING AND DELIVERY
How do I search for products?
Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
How do I place an order on your website?
Once you have found your preferred product, just follow the steps below:
- Select the product, click on ADD TO CART to add the product into your cart.
- Click on view My Cart and checkout tab to complete your order process.
- At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
- Click on proceed to checkout to fill in your billing information and choose your preferred payment options. If you encounter any problems while placing your order, do not hesitate to contact us on 07044913736 or email us at [email protected]
What if I cannot find my particular product on KARA.COM.NG?
If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.
How do I track my Order?
We will send you an email when your order is shipped.You can also send an email to [email protected] to enable us provide you with adequate updates on the status of your order. We can also send you a tracking code to enable you confirm the status of your order from our logistics partners.
How to cancel an order?
Order cancellation can only be done at the back end thus customers cannot cancel an order, to do this; give a call to 07044913736 or send an Email to [email protected]
Can you deliver to me anywhere in Nigeria?
Yes, Kara.com.ng delivers products to customers anywhere in Nigeria, We have a partnership with Logistics Company for deliveries in and outside Lagos.
Do you have an office address?
Yes we do. Our corporate office is located at 34/36, Adegbola Street, Anifowoshe, Ikeja (near Ikeja along) Lagos state. However since we are online store, once we receive your order, we will deliver it to your doorstep.
Can I pick up my item instead of having it delivered?
Kara.com.ng offers delivery services because we want our customers to enjoy their convenience. But of course you can pick up your items at the above address and as well give us a call on this line 07044913736
How do you charge for shipping?
A charge is applied based on your order weight and your shipping address for deliveries outside Lagos. Deliveries in Lagos attracts a N1, 000 delivery charge
What should I do if I find my package opened or tampered with upon delivery?
Please do not accept an open or tampered package. Report this concern by contacting us on 07044913736 or send us an email at [email protected] with your order details and we will look at it immediately and get back to you.
Why have I not received my products yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an email informing you about the delay along with the new expected delivery date. But mostly small ordered item gets to you within 2-3 working days while heavy items takes 5-7 working days.
Which courier company do you use for delivery?
For now we make use of Trans- Nationwide Express (TRANEX) and sometimes the Luxurious buses depending on the customer’s choice.
How do I make payment?
Kara.com.ng has several payment options to choose from: Cash on Delivery or prepay via local or international MasterCard, VISA and Interswitch Verve Cards and also payment into the company’s account. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
For Bank Deposit/Transfer
Walk into any branch of Guaranty Trust Bank nationwide and fill in the below Information Account Name: Royal coast TechnologiesLimited Account Number: 0125947320
Why Royal coast Account and not Kara.com.ng?
Kara.com.ng is the trading name of Royal coast Technologies Limited; in essence Royal coast is the company name which is the parent body to kara.com.ng.
Do you offer payments by installment?
KARA.COM.NG works hard to fulfill all online shopping needs but unfortunately, we don’t accept payments by installment.
Which locations do you accept cash on delivery?
Cash on Delivery is accepted anywhere in Nigeria.
Are your prices negotiable?
Our prices have already been discounted to make them as competitive as possible. However, for bulk purchases, a reasonable discount will be offered.
What is your Return Policy?
For more information about our return policy, please click on our return policy page to read our terms and agreements on our return policy.